Hong Kong eSIM

Our 24X7 support is available at your service

For online chat, click on the "Chat" button below

Call/Chat with us on our WhatsApp number: +6592361258

Write an e-mail to support@etravelsim.com

Satın alma işleminden sonra e-posta ile bir QR kodu alırsınız. eSIM'i cihazınıza yüklemek için bu kodu telefonunuzun kamerasıyla tarayın. eSIM, varış noktanızda bir şebekeye ilk kez bağlandığında etkinleşir ve paketinizin geçerlilik süresi o anda başlar; bu yüzden eSIM'i seyahatten önce yükleyebilirsiniz.

To check your balance simply click here.

or

- Go to Account Section

- If you are an existing  customer then login else create account with the same email ID from which you had purchased the eSim.

- On the My Account page, you will see a list of all the orders.

- Click the View Balance button against the order number to fetch the balance of your number. 

OR 

Please mail support@etravelsim.com mentioning your order number, and the support team will provide you with the required details.

We provide recharge options directly on our website for your convenience. However, if, for any reason, the recharge options are not available on the website, please don't hesitate to reach out to us for assistance. Simply send us an email at support@etravelsim.com, including your order number, and we will promptly top up your account. Our customer support team is committed to ensuring continued connectivity and will gladly assist you with any recharge-related queries or concerns.

No, however, at ETravelSim, we take the security of our customers seriously. To protect our customers from fraudulent activities and maintain a safe shopping environment, we may request additional identity verification for transactions flagged by our payment gateway as suspicious or potentially fraudulent.

If your transaction is marked as such, we kindly ask you to cooperate with our verification process. This may involve asking for valid proof of identity, such as a government-issued ID or passport. Rest assured that all personal information will be handled securely per our privacy policy.

We apologise for any inconvenience this may cause. It is an essential step to ensure the safety and integrity of our services. Thank you for your understanding and cooperation in this regard.

If you have any questions or concerns regarding this process, please don't hesitate to contact our customer support team at support@etravelsim.com.

Our unlimited data plans are designed for individual use on a single device. Please note that these plans do not support mobile hotspot usage. The unlimited data provided is intended for personal use on your device only. If you require mobile hotspot functionality, we offer separate plans catering to this feature. Please explore our options to find the plan that best suits your needs. Should you have any further questions or require assistance, our customer support team is here to help.

QR kodunuz satın alma işleminden hemen sonra e-postanıza gelir. eSIM'i seyahatten önce, Wi-Fi'ye bağlıyken yükleyin:

1. Ayarlar → Hücresel → eSIM Ekle'yi açın.
2. QR Kodu Kullan'a dokunun ve e-postanızdaki QR kodunu tarayın. Tarayamazsanız Ayrıntıları Elle Gir'e dokunun ve aynı e-postadaki SM-DP+ adresini ve etkinleştirme kodunu yazın.
3. Yeni hatta "Seyahat" gibi bir ad verin ve arama ile SMS için ev SIM'inizi ana hat olarak bırakın.
4. Vardığınızda hücresel veri için seyahat eSIM'ini seçin ve bu hatta Veri Dolaşımı'nı açın.

Daha fazla yardım için iPhone kurulum rehberimize göz atın.